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Home > FAQ

Sales-Related Question
When you want to sell our products in your country, or you want to know how to buy products. Please e-mail to: bright@wincoteknetwork.com

Technical Issues
When you have hardware/software-related problems, or need the firmware of a specific model. Please send 

e-mail to: oliver@wincoteknetwork.com


Product Questions
When you want to know wheather our product supports a specific function, or you need help with the installation step products. Please send e-mail to: waley@wincoteknetwork.com

Warranty Policy
Lightconn smoothly passed ISO9001，IS20000 quality
system certification, not only enhancing the monitoring capability in the process of production, but also passed a series of electronic product certifications, such as ROHS, CE, FCC, TUV; the quality of our products have reached world-class level; Provide products and services with quality system protection for customers.
Lightconn Warranty: Hardware 3 years, Software 1 year.
Lightconn make sure that provide the warranty service under the conditions of the warranty coverage. Product defects, malfunctions, or failures caused by Force Majeure (flood, fire, storm, lightning, sea oxide, rain or water immersion etc.) or exceeding working temperature specified in product specification are not within warranty coverage.
Warning：
1. Warranty invalid if damage/dysfunction caused by improper handling/usage , destruction.
2. Warranty invalid if serial label is removed, broken.
3. Warranty invalid if disassembly by end-user or non-ASUS-authorized repair centers.
Customers must provide RMA (Return Merchandise Authorization) information before sending the defects back to Lightconn for repair. Any defective item returned without RMA information, Lightconn has rights to reject or not repair at its own choice.
For more information about our RMA process, please visit our RMA Policy page.

RMA Policy
Return Merchandise Authorization (RMA) Process:
1. Provide order date/order No.
A. Check the warranty period(Three-year warranty)
※ Within the warranty period, we can provide customers free return service.
※ Over the warranty period, the product maybe over the service life, if the customer requests to return and repair；We provide maintenance services, but not free.
B. Check the the specific product information and requirements of the order.
2.Provide product information
A. The quantity of the order
B. The product model of complaints and the corresponding quantity
3. Inform us the problem types
A. Quality problems(A small number of products damaged)
B. Compatibility problems
※ Device model for product application, eg: Cisco Catalyst 3850 ，Huawei9303
※ SN of the problem products(Easy for the engineer to check the code of corresponding product, find the solution to the problems)
※ The specific information read out when the module is plugged in the device (Easy for the engineers to analyze the problem, then propose the solutions)
  • Phone: +86 18996077460
  • Email: bright@wincoteknetwork.com
  • Address: Rm360, 3/F, Chuangxinghui Mansion, No.15.Shenfeng Road, Henggang Street, Longgang District, Shenzhen, P.R.China 518115